Back to all

Service Center Standard and Procedures

November 15, 2020

All Ohio pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Pickerington automotive service centers including Tuffy Tire & Auto Service Pickerington have procedural standards for each service they perform. Tuffy Tire & Auto Service Pickerington technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Ohio service centers can assure a quality outcome. The job is done right every time and Pickerington customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The Ohio automotive industry as a whole is very committed to standards of excellence and encourages individual Ohio service center operators to apply them to every vehicle they service.

An example is how Tuffy Tire & Auto Service Pickerington grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Pickerington car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Pickerington service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The Ohio automotive service industry and Tuffy Tire & Auto Service Pickerington want the best for you and for you to keep coming back.

Tuffy Tire & Auto Service Pickerington
1223 Hill Road N.
Pickerington, Ohio 43147
614-751-0111
http://www.tuffypickerington.com

 

More articles from Tuffy Pickerington

Why Wheel Balancing and Tire Rotation Save You Money on Tires

May 9, 2021

Pickerington drivers want their tires to last as long as possible. Two ways to extend tire life are wheel balancing and tire rotation.When wheels are out of balance, they wobble and vibrate. That makes the tires wear in a cupping pattern. If a front wheel is out of balance you'll feel it in the s... More

How to Get Better Gas Mileage in Pickerington

May 2, 2021

There is no escaping it: things work better when you take care of them. Something most of us in Pickerington can relate to is our computers. You've probably noticed how they get slower and slower over time. It takes longer to start up and programs take forever to load. Eventually, many of us jus... More

Tuffy Tire & Auto Service Pickerington Engine Air Filter Replacement

April 25, 2021

When your experienced Tuffy Tire & Auto Service Pickerington technician changes your oil, he will also inspect your air filter. You shouldn't need a new air filter at every oil change, but you will need to change it regularly. Heed your technician's auto advice if they tell you to change your ai... More